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FBI NICS Section Notice: e-Check Issues

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October 17, 2017

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On October 13, 2017 FBI NICS announced the following:

Yesterday the NICS Section acknowledged a known issue with the NICS E-Check.  This issue is impeding the ability of some users from successfully logging onto the system.  Please note that if you are among these impacted users, you will require a password reset.  If you have a Primary User or an Org Lead in your store, please have them contact the FBI NICS Section.  After the Primary User/Org Lead has been reset, he/she will then be able to handle the reset of any other impacted users within your company.  By utilizing the link below, you can report a problem with your E-Check account and you will be notified via email as soon as it has been resolved.  You may also contact the NICS customer service at 877-324-6427, option 2.  The NICS customer service is available from 12 pm until 5 pm ET.  Please be patient with us as we are experiencing an increase in requests as this time.

https://forms.fbi.gov/assistance-with-nics-processing-issues

Should a user need a refresher on how to reset passwords, please see the link below that provides video tutorials for functionality in the NICS E-Check.  There is a tutorial specifically dedicated to the Reset Password process.

https://www.fbi.gov/services/cjis/nics/e-check-tutorial-videos-for-ffls

For a detailed explanation as to why the NICS E-Check has been impacted, please read below:

The Law Enforcement Enterprise Portal (LEEP) implemented a 90-day password change policy that began on October 12, 2017.  This policy is an FBI Security policy that requires the active user to change their password every 90 days or their password will be scrambled at day 91. Two email notifications are sent to the user via their registered email address in their profiles at days 15 and days 5 before the password scramble policy is triggered.  A problem occurred on this initial round of the new policy where some of the notifications at 15 and 5 days did not go out.  That problem is being evaluated to ensure notifications do go out in the future to all users that will need to change their password.

Thank you,

The NICS Business Relations Team

Questions or Concerns:

NICS Business Relations Team
304-625-7387

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