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Orchid Senior Software Implementation Consultant

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About Orchid

Orchid LLC has been in operation for 10 years, providing retail, manufacturing and distribution software, payment processing, and professional compliance services to the firearms industry. Our mission is to assist federally licensed businesses in complying with federal and state regulations while driving their financial growth. Our applications integrate with federal databases and our legal and professional services team work closely with FFLs, industry trade associations, ATF, the Department of Commerce, and the Department of State.

Our team is located across the U.S. and in two international countries, though the majority of our resources are located in Connecticut and Massachusetts. Our business headquarters is in West Hartford, Connecticut.

Senior Software Implementation

The Senior Software Implementation Consultant is responsible for planning and implementing cloud-based applications for gun stores, distributors, and manufacturing FFLs. This position reports to the Manager of Technology.

Applicable Software Applications

  • Orchid POS
  • Orchid eCommerce
  • Orchid eBound
  • Orchid eStorage
  • Orchid IM

Position Overview

Compensation and Benefits

  • Job Type: Full time
  • Location: Remote, 10–15% annual travel, no relocation assistance provided
  • Base Salary: $65,000–80,000
  • Bonus Structure: Incentive compensation tied to Account Management (available after 90 days)
  • PTO/PST: 3 weeks of PTO + holidays
  • Retirement Program: Eligible per benefits program after 6 months of employment. Orchid will 100% match up to the first 6% of employee contribution.
  • Other: Company computer provided, up to $30/mo phone service expense

    Position Responsibilities

    Assisting with Department-level Coordination

    Under the direction of the Technology Manager, the Senior Software Implementation Consultant will assist in broader department-level coordination. Such tasks include:

    • Understanding customer desired go-live dates
    • Determining the ‘most likely’ go-live time in light of the broader schedule
    • Adding implementation activities to the company project planning software.

    Managing Own Implementations

    The Senior Software Implementation Consultant will be responsible for managing their own own implementations from planning through go-live. Such tasks include:

    • Determining the type of implementation (remote, on-site, hybrid)
    • Coordinating with Orchid’s regulatory and legal functions for needed support
    • Understand the customer’s unique needs including regulatory requirements
    • Documenting and creating a plan for the conversion of regulated and non-regulated data
    • Coordinating initial catalog loads, distributor integrations, and third-party integrations
    • Assessing hardware needs and working with the client to acquire such hardware
    • Facilitating the submission of merchant services application
    • Facilitating the purchase and setup of credit card swipe devices
    • Understanding their broader ecommerce needs and soliciting the initial design intent

    Implementation Execution

    • Configure the software application(s)
    • Analyze and cleanse, where permissible and load customer related data
    • Implement part master, customer master and vendor master data
    • Schedule and deliver software and business process training
    • Performing test transactions to ensure that applications are working properly
    • Train users on the use of Orchid’s software applications, hardware, and new business processes
    • Provide go-live and post-go-live assistance. Resolve any issues in a timely manner; identify urgent situations and ensure a proper escalation process

    Account Management

    • Maintaining contact with the client and serving as their advocate for future growth
    • Educate customers on the Orchid white-glove support and live, online support portal
    • Fielding technical or business questions submitted through the portal

    The Senior FFL Software Implementation Consultant will receive incentive compensation during or after implementation upgrades for service delivery hours and add-on applications.

    Job Qualifications

    • 7 –10+ years of experience
    • Firearms/shooting sports industry experience preferred
    • Strong organizational skills with deep attention to detail
    • Very strong written skills
    • Excellent interpersonal and communication skills, including the ability to maintain control of critical and difficult customer situations

    Technical/Software Qualifications

    • Intermediate or higher experience with Excel. The candidate must be comfortable working with large data sets.
    • Retail Point of Sale (POS) software
    • Manufacturing ERP software
    • Ecommerce software

    How to Apply

    To apply, please send an email to Michelle at michelle@joinorchid.com with your resume.