FFL Software & ATF Compliance Reviews
What FFLs Say About Orchid’s FFL Software & ATF Compliance Services
Trusted by Dealers, Distributors, and Manufacturers
Nearly 25 Million Transactions Per Year
When it comes to ATF compliance and electronic bound book software, trust matters. These reviews and testimonials come directly from FFLs who have partnered with Orchid for inspection preparation, legal guidance, POS/eComm software, 2A-friendly payments and the most compliant A&D / 4473 technology. Their experiences reflect the confidence and protection our team delivers nationwide.
Sig Sauer (eBound / ERP, eState, eSerial)
Jeff Anderson, Director of Regulatory Affairs at SIG SAUER states, “we are one of the largest firearm manufacturers in the world and are committed to ATF compliance. The Orchid system can handle the complexity of our operation and provides a responsive, secure, and always compliant solution for our organization from a trusted high-volume player. The Orchid team has been professional and provided first-class service throughout our migration, and we look forward to our future partnership.”.
Taurus (eBound / ERP, Orchid Pay)
Bret Vorhees, President and CEO of Taurus Holdings said, “The integration of Orchid eBound with SAP represents a major advancement in our ongoing commitment to operational efficiency and compliance excellence. Orchid’s trusted software solutions and deep understanding of ATF requirements made them the ideal partner for this critical project.”
Lipsey's (Orchid eState)
Orchid’s eState™ software provides a reliable, consistent source of compliance information we rely on to aid in sales and decision making.” – Aaron Keating, CIO & Vice President of Technology, Lipsey’s.
American Guns & Ammo (POS, eComm, eBound, Pay)
We have had the best experience with the Orchid team. From the moment we connected with the team they have lead me through the process with kindness, patience, and expertise in our new POS system. The response time with all my questions have been timely, clear and knowledgeable. We are customers for life!
Texas Guns Inc (POS, eComm, eBound, Pay)
We can’t say enough about how helpful Toni has been throughout our compliance and licensing process. Her knowledge, professionalism, and responsiveness were beyond helpful — she went above and beyond to ensure we had clear guidance every step of the way. Orchid Advisors continues to be a trusted partner for our business, and Toni is a standout example of the quality support they deliver. Highly recommended.
Iron Valley (eBound / ERP)
Todd Glassford, Vice President, Information Technology of Iron Valley Supply, commented, “Orchid has been a long-term partner with Iron Valley Supply Company and we have trusted eBound as our A&D bound book for several years. This integration will improve our efficiency and lower our cost of compliance.”.
Palmetto & Prudent American (eBound / ERP, eSerial)
Julian Wilson, of Prudent American, commented: “Orchid integration using eBound eSerial and eFFL API platforms has taken out much of the human element in serial number management and compliance. Harnessing the power of technology has allowed Prudent to optimize efficiency while managing licensing expectations for firearms manufacturers”
Retay USA (eBound, ATF / Export Services)
As an importer and distributor of firearms from Turkey and Italy, navigating ATF regulations and international import/export compliance is mission-critical for our business. Orchid Advisors has been an exceptional partner—their expertise, responsiveness, and proactive guidance have kept us compliant and confident as we’ve grown. They don’t just answer questions; they anticipate challenges and provide solutions before issues arise. We consider them an essential part of our team, and I wouldn’t hesitate to recommend them to anyone in the firearms industry. Chris Handy. CEO, Banshee Brands, Inc. (Retay USA; Breda; Thomas Ferney)
Farwest Sports (eBound)
High Caliber Weaponry (POS, eComm, eBound, Pay)
I’ve seen many POS systems. Orchid stands head and shoulders above the rest. Their willingness to answer my questions was appreciated. The software itself is remarkably user-friendly; training both my long-term employees and new hires was a breeze. The intuitive interface means those less tech-savvy can master the system. After reviewing hundreds of transactions, I’m completely confident in Orchid’s reliability. Overall, Orchid has not only modernized our operations but also improved efficiency and accuracy. I wholeheartedly recommend Orchid to any firearms retailer looking to upgrade their POS
Smith & Wesson (ATF, ERP / Bound Book Design)
Revelations Outdoors (POS, eComm, eBound, Pay)
9 years of using a pos system that was designed for restaurants was brutal. I had put off making the swap to eforms and a proper FFL based pos system long enough. My team enjoyed the time with Toni as she brought us on board. We even elected to hand inventory and hand out every item in our store over handing files from the old pos and wow there was some discrepancies. We opted for the e-commerce experience and I have no doubt it’ll go smoothly. We went with their fantastic card system and Jeremy made it a breeze. Having orchid is going to improve my bottom line and be worth every penny. Join orchid today !!
Badlands Armory (POS, eComm, eBound, Pay)
As a new FFL Orchid has been a huge help to me and my business. amazing staff, great training, and very helpful. I’m using a few products Orchid right now and intend on fully integrating with them soon. Thank you Orchid
Tactical Defense & Security (POS, eComm, eBound, Pay)
I made the best business decision of my life choosing to “partner” with Orchid Advisors as my FFL software provider. Initialization can be an incredibly complex and time consuming endeavor but working with Orchid allowed me to save masses of time and money and their team of software engineers are the most knowledgeable capable and helpful people I have ever worked with. I would recommend Orchid to anyone working in the firearms industry, you will not regret choosing them!
Grey Sky Supply (POS, eComm, eBound, Pay)
We have been with Orchid for about a year and Toni has been an absolute game changer in our growth. The POS does far more than we could master without her help. It can seem overwhelming, but every time I’ve needed help or guidance Toni has been right there to walk us through it. Any time we have needed anything from any department they always responded quickly, which is very important when running a small retail shop. They are very receptive to feedback and this software gets better with every update. It’s good to know that as my company grows, I have a team like this with her on my side. Thanks a million!!
SilencerCo (eBound / ERP, ATF Services, Orchid Pay)
Lipsey's (eState, Firearms Industry Conference)
Matthew Lane, Compliance Coordinator at Lipsey’s said: “This was my first Firearms Industry Compliance Conference and it won’t be my last. Full of pertinent information, receiving up to date regulatory and policy changes, the networking opportunity with peers in the industry, ability to connect with our LO’s and Directors, priceless. I’m hoping to have my CEO and Dir of Ops join me for next year’s Conf. Thank you again, the conference was superb.”
LL Bean (ATF Compliance)
LL Bean Compliance Manager commented: “Orchid Advisors is a key partner to the distribution channel and their retail partners, focused on SKU accuracy, operations management, technology and ATF compliance. They add value across the full supply chain which adds great value to these smaller FFL holders.”
Traditions Performance Firearms (ATF Services)
Steve Salka, Operations & Compliance Manager, Traditions Performance Firearms, “I want to let you know how thankful I am for the regulatory assistance that you and Orchid provide to Traditions over the past several years. You answer all of our questions promptly and give us the proper guidance that is needed whenever we ask for your assistance. If I need help with a very specific question or just guidance on a situation, I know I can count on the answers that I get from you and your team at Orchid. “
Retay USA (eBound / ERP, Export Services)
Chris Handy, Retay USA CEO, said “On their own, Orchid eBound™ and Fishbowl ERP are incredible recordkeeping and inventory management tools. The integration between the two has only enhanced their functionality, eliminating the need for time-consuming manual dual entry and significantly improving our ATF compliance. We now have a robust system in place that we trust to optimize operations and scale as our brand continues to grow stateside.”
BiMart (eBound)
Bi-Mart’s General Merchandising Manager, Todd Watson stated: “Two years ago, we selected Orchid for their dedication to compliance, efficiency and industry-unique ownership. Orchid eBound™ delivered an immediate compliance solution that improved the overall shopping experience in our retail stores and matched our commitment to providing real value for our customers. We are pleased to expand our use of Orchid software to additional Bi-Mart locations and continue growing our positive relationship with Orchid into the future.”
Global Defense (eCommerce)
Jordan Young, Global Defense CEO commented: “We are very excited to release our new e-Commerce platform powered by Orchid. With the help and experience of Orchid, we know this system will provide a convenient, safe and compliant online shopping experience which will benefit our customers and help drive our company to the next level. A big thanks to all of the Global Defense and Orchid team members for getting this ready to go live.”
Primary Arms (eBound)
Joyce Banda, Primary Arms’ Vice President of Compliance, said “Utilizing an industry-leading electronic bound book is critical for running successful FFL operations. We are thrilled to work with Orchid to launch eBound™ here at Primary Arms. The new system not only makes FFL and NFA paperwork a walk in the park but also ensures compliance with the latest ATF rulings. We’d like to issue a special thanks to the team in making this transition happen so seamlessly.”
The Kinetic Group (ATF / Ammunition Services)
“Orchid is a fantastic company that provides outstanding consulting services, guidance, and products. Our company utilizes their products at all locations throughout the U.S. and we regularly engage with Orchid for consulting services. One of the best things we’ve done to ensure compliance is engaging with Orchid. ” -Robert Berthiaume, Director, Operations Compliance, The Kinetic Group
Rocky Mount Elk Foundation (eBound / ERP)
Ralph Cinfio III, RMEF Director of Support Services, said, “We reviewed several different companies and their FFL software. Orchid eBoundTM stood out. Their software was intuitive, easy to use and very economical. They were one of the few organizations that offered multiple business and compliance solutions from a single team.”
Silencer Shop (eBound)
“Combining Orchid Advisors’ and Silencer Shop’s prowess in both technology and compliance applications will benefit our combined dealer network of 2,000 by increasing compliance efficiencies. We are delighted to offer all FFL / SOTs an enhanced experience as we aggressively expand our dealer services!” said Dave Matheny, Founder & Chief Executive Officer of Silencer Shop.
Smith & Wesson (A&D Design, ATF Services)
Jeff Buchanan, EVP and CFO, Smith & Wesson Holding Corporation stated: “As a CFO, I am always focused on cost containment, but as the CFO of a firearm company, rigorous risk management and compliance must be the emphasis at any cost. Fortunately, Orchid provides excellent service at a reasonable cost and has played a key role in operationalizing our compliance throughout every business process and ERP transaction.”
Ultimate Research & Technology (ATF Services)
Roy Blom, General Manager, Ultimate Research & Technology, “Orchid has been invaluable in helping us meet FFL requirements and navigate the grey areas of ATF regulations. Their broad knowledge has accelerated our ATF-related requests and has consistently saved us time and frustration. When they don’t have an immediate answer, they conduct timely research and always provide clear, reliable guidance. They earned our trust quickly and continue to prove themselves as a dependable and highly knowledgeable compliance partner.”
Brownells (ATF, State & Export Services)
Michael Anderson, Brownells Senior Compliance Officer, commented: “CFO, I am always focused on cost containment, but as the CFO of a firearm company, rigorous risk management and compliance must be the emphasis at any cost. Fortunately, Orchid provides excellent service at a reasonable cost and has played a key role in operationalizing our compliance throughout every business process and transaction during our ERP Implementation.”
Big 5 Sporting Goods (Firearms Industry Conference)
Rick Gridley, Director, Public Affairs, Big 5 Sporting Goods, stated: “The Orchid Advisors Firearms Industry Compliance Conference is without a doubt the best firearms industry compliance event I have ever attended. Its scope is comprehensive, the experts on point, and the programing dynamic. It’s not to be missed. Orchid is a name I respect, and I am honored to be included.”
Remington (eBound / ERP, eSerial, ATF / Export)
George Kollitides, CEO of Remington, stated: “We have been working with Orchid Advisors for almost two years. We contacted them to help consult us on our firearm export licensing and ITAR compliance program. Orchid Advisors has been very thorough and helpful to us. They have taken what seemed like a very complicated process and simplified it for us.”
LaRue Tactical (eBound, Export Services)
Sam LaRue, General Counsel at LaRue Tactical stated: “Orchid Advisors has been instrumental in creating an in-house firearm export / ITAR compliance program here at LaRue Tactical. In only a matter of weeks, I was filing my first export license with ease and guiding my team with confidence. Orchid is always available to share its experience and patiently answer all of our questions. Orchid has consistently gone above and beyond for us. Orchid Advisors is a great asset to our growing company and I cannot recommend them enough to our colleagues in the firearm industry.”
CZ-USA (eBound / ERP, ATF / Export Services)
Dan Spencer, General Counsel, CZ-USA stated: “Orchid Advisors provides insightful, relevant compliance training and services uniquely suited to the firearms industry—a paragon of excellence regarding the complexities of compliance intrinsic to the industry. Highly recommend participation in the Firearm Industry Compliance Conferences–come and sit at the feet of experts—we calendar a year ahead and consider attendance imperative.”
Century Arms (eBound / ERP, ATF Services)
Annette Stevens, International Procurement and Compliance Manager, Century Arms, said: “Thank you and your entire team for hosting the Firearms Industry Compliance Conference. Although the information presented is important, the opportunity to network and share ideas with peers is invaluable. It was a great event and I look forward to next year.”
Big Rock Sports (eBound, ATF Services)
Wayne Decker, Senior VP Operations of Big Rock Sports commented: “Orchid Advisors is a great group of people to work with and very helpful with new ideas on things we can do to improve our company’s ATF compliance program, as we move into a World Class Establishment. I recommend every company that needs to have their Electronic Bound Book and company reviewed/audited to contact Orchid Advisors. And, their trainings have been very informative.”
Acmi Armory (POS, eComm, eBound, Pay)
Ethan did a great job training and helping me get set up with their POS. Their system seems great for tech averse people like myself.
Sturm, Ruger & Company (ATF, Export, Firearms Indutry Conference)
Nate Siegel, Associate General Counsel, Sturm, Ruger & Company, Inc., commented: “Orchid Advisors has provided the most prompt service and professional counsel in navigating the complicated waters of firearms ITAR and DDTC issues. With their experience, we have avoided many delays and pitfalls.”
Volquartsen Firearms (eBound, ATF / Export Services)
Scott Volquartsen, Owner of Volquartsen Firearms commented: “Orchid Advisors team was professional and thorough throughout our entire mock ATF inspection. They did a great job in the classroom with our staff reinforcing the fundamentals of filling out a 4473 and checking for errors. After enlisting the services of Orchid Advisors our company is in a much better position for a future ATF inspection.”
Browning (ATF Services)
Larry Nelson, VP Legal, Browning said: “Orchid Advisors plays a key role acting as our co-sourced FFL / ATF Compliance Officer. They assist our Executives with key product and business decisions so that we can meet or exceed our compliance goals.”
Sportsman's Guide (eBound ATF Services)
Scott Eichstadt, SVP of Customer Services & Operations at Sportsman’s Guide, commented: “More than Orchid simply guiding us on regulations, Orchid Advisors infused ATF compliance into the firearm ERP applications and production of firearms. The result was decreased manufacturing costs, improved regulatory compliance, and day-to-day efficiencies in our plants and corporate structure.”
Kimber Mfg. (ATF / Export Services, Firearms Industry Conference)
10,000+ FFL Users Rely on Orchid
(Sample clients)
