Installation and Support
Orchid’s Award-Winning Setup and Customer Support
White Glove Service
Without The Cost
We’re here to help with around-the-clock support, offering setup, installation and training for all Orchid software.
The only team offering FFL tech and compliance support under one roof
Guided migration for POS, ERP and eBound implementation
Live help — don't rely on chat and email like others
Backed by FFL Law firearm attorneys
Get Started Quickly & Without Compliance Risk
Go from purchase to go-live in as fast as one day!
Step 1
Onboarding & Planning
- Understand Your Goals
- Agree on a Timeline
Step 2
Account & User Setup
- Load Company and FFL / SOT Licenses
- Create or Load Users
- Define Employee Access
- Setup Integrations
Step 3
Data Load & Conversion
- Historical A&D Data
- On-hand Firearm Inventory
- Inventory Counts
- Customer and Vendor Files
- Optional FFL Compliance Review
Step 4
User Training
- Software Overview
- Perform Sample Transactions
- Train by User Roles
- Learn to Troubleshoot
Step 5
Customer Support
- Dedicated, Live Zoom / Phone Help
- Available in Minutes
- Online Support Center
- Video Library
- On-Call Legal and Compliance Experts
- Optional Recurring Digital Audit Program
Our Products
Orchid POSTM
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Orchid eCommerceTM
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Orchid ERPTM
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