Installation and Support

Orchid’s Award-Winning Setup and Customer Support

White Glove Service

Without The Cost

We’re here to help with around-the-clock support, offering setup, installation and training for all Orchid software.

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The only team offering FFL tech and compliance support under one roof

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Guided migration for POS, ERP and eBound implementation

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Live help — don't rely on chat and email like others

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Backed by FFL Law firearm attorneys

Get Started Quickly & Without Compliance Risk

Go from purchase to go-live in as fast as one day!

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Step 1

Onboarding & Planning

  • Understand Your Goals
  • Agree on a Timeline

Step 2

Account & User Setup

  • Load Company and FFL / SOT Licenses
  • Create or Load Users
  • Define Employee Access
  • Setup Integrations

Step 3

Data Load & Conversion

  • Historical A&D Data
  • On-hand Firearm Inventory
  • Inventory Counts
  • Customer and Vendor Files
  • Optional FFL Compliance Review

Step 4

User Training

  • Software Overview
  • Perform Sample Transactions
  • Train by User Roles
  • Learn to Troubleshoot

Step 5

Customer Support

  • Dedicated, Live Zoom / Phone Help
  • Available in Minutes
  • Online Support Center
  • Video Library
  • On-Call Legal and Compliance Experts
  • Optional Recurring Digital Audit Program

Our Products

Orchid POSTM

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Orchid eCommerceTM

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Orchid ERPTM

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Ready To Get Started?