Retail POS Training & Implementation Consultant
About Orchid
Celebrating 10 years of serving the shooting sports industry, Orchid and partner firm, Orchid Law, offer leading FFL software, firearms-friendly payment processing, and legal and regulatory services for the firearms, ammunition and explosives industries. Orchid’s POS, eCommerce, and regulatory applications, including Orchid eBound, Orchid FEL Book, and Orchid eState, accompany its expert services in ERP integration, firearms/explosives regulation, state gun laws, and Firearm & Ammunition Excise Tax advisory. Our mission is to assist federally licensed businesses in complying with U.S. and state regulations while driving their financial growth. Our applications integrate with federal databases and our legal and professional services team works closely with FFLs, industry trade associations, ATF, Department of Commerce, and the Department of State.
Our team is located across the U.S. and in two international countries though the majority of our resources are located in Connecticut and Massachusetts. Our business headquarters are in West Hartford, Connecticut.
Retail POS Training & Implementation Consultant
Overview
- Base Salary: $45,000 – 55,000
- Title: Retail POS Consultant
- Reports to: Implementation Management
- Bonus Structure: Incentive compensation eligible
- Location: Remote/Work from home
- Paid Time Off (PTO) – 3 weeks PTO, plus holidays
- Other: Company computer provided and up to $30/mo phone service expense
- Retirement Program: Eligible per benefits program after 6 months of employment. Orchid LLC will 100% match up to the first 6% of employee contribution.
Job Type, Location & Hours
- Job Type: Full-time
- Office Location: Telecommute
- Relocation: No
Job Responsibilities
Account On-Boarding
- Assist clients with the setup of new accounts including store/ecommerce creation
- Capturing information about retail store operations (registers, employees, nature of inventory, suppliers)
- Assessing hardware needs and working with the client to acquire such hardware
- Facilitating the submission of merchant services application
- Facilitating the purchase and setup of credit card swipe devices.
- Understanding their broader ecommerce needs and soliciting the initial design intent.
Configuration and Data/File Loading
- Configuring POS and eCommerce settings
- Informing the client about relevant data file types
- Receiving and organizing data files
- Reviewing and updating data files
- Coordinating a regulatory review of firearms/ATF bound book data
- Assisting clients with the loading of data files (Customers, Vendors, Inventory, Gift Cards, Gunsmithing, etc)
- Coordinating initial catalogue loads, distributor integrations and third party integrations
POS/Ecommerce Training
- Coordinate and calendarize client training sessions
- Setup training environments specific to the client’s environment
- Train users on the use of Orchid’s software applications, hardware, and new business processes
POS/Ecommerce Support
- Provide go-live and post-go-live assistance
- Resolve any issues in a timely manner; identify urgent situations and ensure a proper escalation process
- Perform test transactions to ensure that applications are working properly
- Provide ongoing support for POS/Ecommerce clients
Job Qualifications
Experience
- 2–5 years of experience with a retail Point-of-Sale software application
- Prior experience as a POS training and implementation consultant
- Strong organizational skills with a deep attention to detail
- Excellent interpersonal and communication skills including the ability to maintain control of critical and difficult customer situations
Technical / Software Qualifications
- Intermediate experience with Excel. The candidate must be comfortable working with large data sets.
- Retail point of sale (POS) software
- Retail ecommerce software
How to Apply
To apply, please send an email to Michelle at michelle@joinorchid.com with your resume.
